If your business communications and workflow are currently in outlook and post-it’s, people in your organization WILL MAKE THE SAME KIND OF ETIQUETTE MISTAKES THEY MADE IN E-MAIL (no more caps, I promise), but this time in front of the world to see and Google to keep a record of forever. People in the workplace need training on these new communication methods, just like any new tool.

REMEMBER ALL CAPS EMAIL? Let’s not do that again. – Bucket Brigade